December 23, 2013 / by Don Connelly / Managing the Relationship / 0 comments
When people get poor service, they are not the least bit surprised.
People no longer expect good service except in the very finest of establishments, places where they willingly pay a lot in exchange for that good service. Mediocrity is the new standard.
That opens an enormous door for you. Once people get used to mediocrity, anything above mediocrity stands out.
Read more
Twelve Quick Suggestions for Building a Better Business
November 27, 2023 / by Don Connelly / Best Practices / 0 comments
Allow me to give you 12 suggestions – things I’ve learned over the years. Watch this video episode or read the transcript below to learn these 12 ways to build a better business.
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Elite Advisors Never Lose the Will to Learn
September 14, 2015 / by Don Connelly / Best Practices / 0 comments
If you stop wanting to improve your skills you will cease to be good at your job. Don’t let short term success make you overly confident or complacent. While having a successful month, a good quarter or even a good year is great news it does not guarantee your success further down the line. All bets are on that a slump is out there waiting for you somewhere, and when it does, it can quickly turn things on their head. So you need to have a backup plan.
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Care More than People Expect You to Care
December 23, 2013 / by Don Connelly / Managing the Relationship / 0 comments
When people get poor service, they are not the least bit surprised.
People no longer expect good service except in the very finest of establishments, places where they willingly pay a lot in exchange for that good service. Mediocrity is the new standard.
That opens an enormous door for you. Once people get used to mediocrity, anything above mediocrity stands out.
Read more