Building and maintaining relationships Archives

5 Traits You Need to Have If You’re to Build Strong Relationships with Clients

February 18, 2019 / by Don Connelly / Managing the Relationship / 0 comments

Your personal likeability and trustworthiness are more important than your professional knowledge when it comes to winning and building enduring client relationships. Professional credentials, while important, are only a backstop to the forging of strong personal connections. Focus on developing your soft skills.

Here are five traits you need if you want to create long-lasting relationships with clients and become more referable.

6 Reasons Why You Should Develop a Succession Plan This Week

October 9, 2017 / by Don Connelly / Best Practices / 0 comments

Your ultimate success depends on your ability to create and maintain long-term relationships – relationships that are built on trust. If you want clients to trust you, they need to know you will be there for the rest of their lives. So, let them know you will put their interests above yours: Let them know that you have a succession plan.

Here are 6 reasons why you should have a succession plan in place.

Building Healthy Relationships with Clients – Six Steps Financial Advisors Should Take

February 27, 2017 / by Diana Marinova / Connelly Corner / 0 comments

As an advisor, how high you go is dependent on your ability to maintain long-term relationships. There’s no activity more crucial for the success of an advisor than relationship building. To help you evaluate your relationship building and management skills, I’d like to share a few of Don’s top podcasts on the topic. Hopefully, they’ll give you some food for thought and actionable steps you can take to improve your practice and create loyalty among clients.

What’s Most Important for Client Retention?

April 11, 2016 / by Don Connelly / Managing the Relationship / 0 comments

What's Most Important for Customer Retention

Client loyalty is getting harder than ever to achieve. Clients are bombarded with options when it comes to financial advice and they know they can switch to another advisor in the blink of an eye if they are dissatisfied. So it’s essential to understand how to ensure your clients remain loyal and stick with you for the long term.

Why It’s Important You Have All of Your Client’s Assets

October 19, 2015 / by Don Connelly / Managing the Relationship / 1 comment

I received an email from Harry in Chicago. He manages a few million dollars for a particular client. That client has an equal amount of money invested with another Advisor and firm across the street, and he won’t combine the two. The client uses the account across the street to pay taxes and expenses. When asked why he does this, the client has a traditional comment – ‘I don’t want all my eggs in one basket’. Harry’s question to me is “Should I leave well enough alone?”

Listen to Don’s answer or read the transcript below.

How Do You Pick Yourself Up When You’ve Been Fired by a Client?

May 4, 2015 / by Don Connelly / Best Practices / 0 comments

It can be a challenging and depressing experience especially if clients leave without telling you the reason. But getting fired happens to even the best of advisors at some point. And it’s not all bad news.

In fact losing a client can give you a chance to re-evaluate yourself and determine what you have to offer clients. It can be a perfect time to re-focus, take a good hard look at yourself and change things to do what you need to do to get back in the game.

Don’t Get Left Behind – Embrace Technology Today!

September 8, 2014 / by Kirti Anand Sharma / Connelly Corner / 0 comments

Mobile Apps for Financial Advisors - Embrace Technology

Believe it or not, we are in the middle of a revolution that is changing the way we interact, make decisions and do business.

According to eMarketer, by the end of 2014 the global Smartphone audience will reach approximately 1.75 Billion users.

Have you ever wondered who these people are anyway? They are your friends, family, clients, prospects and competitor Financial Advisors.

And why do Financial Advisors embrace new technology? Being just one tap away from almost anything offers you more opportunities than ever:

Two Questions to Add to Your Repertoire

November 7, 2013 / by Don Connelly / Managing the Relationship / 0 comments

Success as a Financial Advisor Is Easy to Explain, but Difficult to Replicate

Effective communication is all about asking the right questions. I want to suggest two questions to ask your clients, two questions you might not be currently asking. It’s very important that you know what you are doing right, so that you can do more of it. Explain to your clients, new and old, that you are not on an ego trip but…