/ by Don Connelly / Managing the Relationship / 0 comments
Picture this: You’ve just laid out a rock-solid financial plan. It’s diversified, tailored to their goals, and built on years of expertise. You’re expecting a nod of approval, maybe even a “Wow, this is great!” Instead, your client leans back, furrows their brow, and says, “Are you sure this is the right move?”
It stings. You might wonder if they doubt your competence or if you’ve misread their needs. But here’s the truth: when clients second-guess your advice, it’s rarely about distrust. More often, it’s about fear, confusion, or a lack of understanding. They’re not challenging your expertise—they’re wrestling with their own discomfort. The good news is that you can prevent this doubt before it even starts by communicating with empathy, clarity, and intention. Let’s explore why this happens and how to stop it in its tracks.
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Why Clients Second-Guess Financial Advice—and How to Prevent It Before It Happens
/ by Don Connelly / Managing the Relationship / 0 comments
Picture this: You’ve just laid out a rock-solid financial plan. It’s diversified, tailored to their goals, and built on years of expertise. You’re expecting a nod of approval, maybe even a “Wow, this is great!” Instead, your client leans back, furrows their brow, and says, “Are you sure this is the right move?”
It stings. You might wonder if they doubt your competence or if you’ve misread their needs. But here’s the truth: when clients second-guess your advice, it’s rarely about distrust. More often, it’s about fear, confusion, or a lack of understanding. They’re not challenging your expertise—they’re wrestling with their own discomfort. The good news is that you can prevent this doubt before it even starts by communicating with empathy, clarity, and intention. Let’s explore why this happens and how to stop it in its tracks.
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4 Challenges Financial Advisors Face in the New Digital Environment – And Solutions
/ by Don Connelly / Best Practices / 0 comments
There’s no doubt about it: The past six months have changed our business. It’s not just because those of us in the financial advisory business have changed. Our markets and our clients have changed, too. Their habits and behaviors are different.
Case in point: Those of us of a certain age remember closing lots of sales at the kitchen table – often late at night. But with the pandemic, few people are going to invite a salesperson into their home. That way of doing business was disappearing even before the pandemic. Now it may be gone forever.
Here are four communications challenges your peers are facing – and a few words on some possible solutions. We’ll have more in depth content on each of these topics in the future. But here are the basics to get you started.
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5 Advantages Young Financial Advisors Have Over Older Advisors
/ by Don Connelly / Best Practices / 0 comments
When it comes to asking people to handle their money, having a few grey hairs does bring a small advantage. People are just naturally reluctant to trust people with managing their money who are younger than their own children.
But there are some huge advantages to being a younger advisor, as well. In fact, I can tell you after decades in this business, there has never been a better time in the history of the financial services business to be coming into this business as a young advisor, or even a career changer under 40.
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What Elite Advisors Do That Average Advisors Don’t Do
/ by Don Connelly / Best Practices, What's New / 0 comments
What Elite Advisors Do That Average Advisors Don’t Do
I am happy to report that our webinars keep growing in size and popularity. On November 5, 2014, we had several hundred Advisors join in to listen to words of wisdom from Richard Capalbo. Richard was so scintillating that the questions poured in at the end.
Richard told the participants that he intended to focus on three main topics:
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People Are Deciding about You, Not the Numbers
/ by Don Connelly / Marketing Yourself / 2 comments
When you are trying to convince someone to do business with you, you must earn that person’s trust. When you use charts, graphs and numbers to make your point, you are asking the person to trust the numbers. Asking someone to trust the numbers is really saying there is no need to trust you.
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