Don Connelly, Soft Skills Trainer for Financial Professionals

Don A. Connelly is a speaker, motivator and educator for financial advisors. During a career of more than 40 years on Wall Street, he worked for nearly 19 years as company spokesperson, senior vice president and senior marketing officer for Putnam Investments, in addition to holding positions as a stock broker, financial planner, branch manager, wholesaler and national sales manager. As founder and CEO of Don Connelly 24/7, he provides timely and provocative sales ideas to thousands of financial professionals, 24 hours a day, seven days a week.

5 Client Behaviors Financial Advisors Must Put a Stop to and How

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The widely studied field of behavioral finance has firmly established that many investors’ mistakes can be attributed to their emotions, which can cloud their judgment and overpower their patience and discipline. Ben Graham, arguably one of the best investors of all time, said, “The investor’s chief problem—even his worst enemy—is likely to be himself.”

Many financial advisors think their most important function is to devise financial strategies and help their clients allocate their assets to help them achieve their financial goals. Certainly, that’s important. But that’s what advisors study and train for. It’s what they do.

However, I would argue that the most essential function—the critical role advisors must fulfill—is that of a financial coach. Above all else, a financial or investment strategy rooted in sound practices and principles requires discipline and patience. However, when emotions cause a client to break from the strategy, you are the only person who can keep your clients anchored and coach them through the momentary instinct to act irrationally.

Addressing these behaviors proactively can help your clients stay on track and make sound decisions. Here are five common client behaviors that financial advisors should be prepared to address and strategies to manage them effectively.

Financial Planning Challenges for Financial Advisors

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In today’s saturated market, financial advisors must offer holistic financial planning for several reasons: It’s a sure way to differentiate themselves from those who only offer investment management. It can build deeper, more trusting relationships with clients, and it leads to better financial outcomes for clients. It can also attract a broader client base and retain those who might otherwise seek these services elsewhere.

Financial planning should unquestionably be a cornerstone service offered by financial advisors. However, performing the service is not without its challenges, particularly as it relates to communication and relationship skills. Awareness of and overcoming these challenges through focus, practice, and sound execution is critical to providing effective guidance and building enduring relationships with your clients.

The Elevator Repair Story

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I met an Advisor at Merrill Lynch in Detroit who told me a very interesting story.

Listen to the audio episode or read the transcript below, adapted from the video, to learn an important lesson about client service.

Unearthing the Buried Treasure: How Financial Advisors Can Uncover Hidden Objections

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Financial advisors play a crucial role in securing a client’s financial future, but beneath the surface of numbers and charts lie unspoken anxieties and reservations—hidden objections that can derail even the most meticulously crafted plan. Unlike their vocal counterparts, these objections can linger beneath the surface, hindering progress and leading to missed opportunities.

However, by employing specific techniques and fostering a trusting environment, advisors can unearth these hidden objections and build stronger, more successful client relationships.

A Guide to Securing Second Meetings with Prospects: Turning First Impressions into Lasting Partnerships

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It’s no exaggeration to say that the initial meeting with a prospective client is a make-or-break moment that sets the tone for the relationship and determines whether it will continue in a second meeting. The initial meeting is a crucial dance between the advisor and a naturally skeptical prospect who wants to know why they should work with you.

In a crowded field of financial advisors, the initial meeting presents a critical opportunity to differentiate yourself. Prospects are likely to meet with multiple advisors. You must make the prospect feel they’re making the right choice in working with you and that they should expect an advisory experience with you that they can’t get from anyone else. That’s a tall order.

But if you’re organized, practiced, and have the end in mind—a second meeting with the prospect—you can make each initial meeting a success.

5 Essential Things New Financial Advisors Must Know to Be Successful

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There’s never been a better time to be in the financial advisory business. And if you’re new to the industry, the opportunity is limitless—if you’re adequately prepared. But if you aren’t, the journey can be a long, slow, uphill slog with a minimal chance of success.

Too harsh? Not at all. It’s a fair warning to anyone who gets into this business with little or no understanding of what it is about and what it takes to succeed.

Historically, the advisory business has attracted young people enamored by numbers, analysis, and their application in the investment world. And most are motivated by the desire to help people achieve financial security. Here’s the deal, though—you can’t help people if they don’t trust you. You can’t build a practice if you can’t convince people to follow your advice. You can’t stay in business if you don’t prospect, and prospects won’t gravitate toward you if you don’t stand out.

Explaining the Nature of the Relationship (Acapulco Cliff Divers Analogy)

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“Mr. and Mrs. Client, I want to give you a word of caution in the event we experience volatility and turbulence. Investing money can and often does feel counterintuitive. There will be times when I urge you to add money to your account when the market is going down. That’s not going to feel right to you even though that’s exactly the time we should be adding to your account. It’s important that you understand why I would do that. May I tell you a story?

Watch this video or read the transcript below, adapted from the video, to learn a great story and analogy to help cement the relationship with a client.

Factors Financial Advisors Should Consider When Choosing a Fee Structure for Their Practice

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Among the more critical decisions a financial advisor must make is determining their fee structure—what to charge clients and how to charge them. After all, the fee structure sets the tone for how clients perceive the value they receive from your services.

If clients feel that the fees are too high relative to the value provided, it can lead to dissatisfaction and attrition. Conversely, if they perceive your fees as fair, it can foster trust and long-term loyalty. However, if they are too fair, it could threaten your business’s bottom line and sustainability.

Choosing the proper fee structure is a delicate balancing act for advisors. It requires consideration of client expectations, business sustainability, and your own financial goals. Your fee structure should align with your business model and client base, leading to stronger client relationships and business success while fulfilling one’s fiduciary obligations to clients.

Here are the pivotal factors to consider when determining how to structure your fees:

The Non-Salesy Way to Finding and Attracting Your Ideal Clients

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Financial advisors’ success hinges on building trust and long-term relationships. To do that effectively, they need to target the right audience—individuals who value their expertise and require the specific services they offer.

Successful advisors know how to identify a niche that represents their ideal client. More importantly, they know how to reach out in a way that leads to a connection without resorting to pushy sales tactics. The key is to create a sustainable and repeatable process that positions you as an expert in a particular niche to the extent that they are drawn to your message.

Here are the steps to follow:

Why You Need to Encourage Your Clients to Ask Questions

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As a financial advisor, you occupy a position of trust, guiding clients through complex financial landscapes. While knowledge and experience are crucial assets, an advisor’s success hinges on another critical factor: fostering a culture of open communication where clients feel empowered to ask questions. This often-overlooked attribute can unlock a multitude of benefits, leading to more effective financial planning, stronger client relationships, and, ultimately, a brighter financial future for the client.

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Articles by: Don Connelly