/ by Don Connelly / Connelly Corner, Storytelling, analogies and power phrases / 0 comments
I want to pass on to you an obituary, no pun intended, called ‘The Death of Common Sense’. You may have seen this. If you haven’t, it’s just extraordinary, and basically it said, “We’re mourning the passing of a beloved old friend, Common Sense, who has been with us for so many years. No one knew for sure how old he was. His birth records were lost long ago on bureaucratic red tape. He’ll be remembered as having cultivated such valuable lessons as, ‘knowing when to come in out of the rain’, ‘why the early bird gets the worm’, ‘life isn’t always fair’, and, of course, ‘maybe it was my fault’, that’s a great lesson.”
Watch the video or read the transcript below to hear the entire obituary of Common Sense and hopefully help you put things in perspective and think about the world we live in today.
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5-Step Approach to Addressing Mistakes with Your Clients
/ by Don Connelly / Best Practices / 0 comments
Any successful person would agree that making mistakes—and learning from them—is as vital to one’s growth and development as any training or life experience. That’s good because we’re human, and we all make mistakes. Even the brightest and most conscientious financial advisors make mistakes periodically. While mistakes that impact clients can be serious, they don’t have to be the end of the world or a career.
In fact, advisors who quickly own up to their mistakes and rectify them often find that it can solidify their client relationships and strengthen client loyalty. Being conscientious and forthright are appealing traits to clients. And, if mistakes are quickly resolved, they’re no worse for the wear.
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Prospect Engagement Strategy for Creating Reasons to Call
/ by Don Connelly / Managing the Relationship / 0 comments
I often hear from financial advisors who, for various reasons, are reluctant to contact prospects who remain in their pipeline. Many are hesitant to pick up the phone because they don’t feel they have anything new to offer, which, in their minds, would amount to an untimely interruption or even an annoyance. Best to avoid calling them, right?
That’s a quandary because if you want to increase prospect engagement with the hopes of moving them out of the pipeline, you actually have to engage them. It is also problematic because, as successful advisors know, prospects’ needs change over time, and the only way to win their business is to be in the right place at the right time, with the right message. That can’t happen if you avoid the calls.
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Death of Common Sense
/ by Don Connelly / Connelly Corner, Storytelling, analogies and power phrases / 0 comments
I want to pass on to you an obituary, no pun intended, called ‘The Death of Common Sense’. You may have seen this. If you haven’t, it’s just extraordinary, and basically it said, “We’re mourning the passing of a beloved old friend, Common Sense, who has been with us for so many years. No one knew for sure how old he was. His birth records were lost long ago on bureaucratic red tape. He’ll be remembered as having cultivated such valuable lessons as, ‘knowing when to come in out of the rain’, ‘why the early bird gets the worm’, ‘life isn’t always fair’, and, of course, ‘maybe it was my fault’, that’s a great lesson.”
Watch the video or read the transcript below to hear the entire obituary of Common Sense and hopefully help you put things in perspective and think about the world we live in today.
Read more
What No One Tells You About Being a Financial Advisor
/ by Don Connelly / Best Practices / 2 comments
In my opinion, there has not been any better time to be a financial advisor. At a time when the world is inundated with chaos and hyperbolic media noise, financial advisors are proving their worth. An increasing number of people are seeking guidance and clarity beyond the cookie-cutter world of robo-advisors and financial pundits.
Those who seek a career in helping people achieve their life ambitions with personalized advice have the chance to be very successful and personally fulfilled. However, with less than 300,000 practicing financial advisors in a country of 330 million people, relatively few people are choosing that path, and even fewer are succeeding.
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Transitioning Conversations: How to Change the Subject without Offending Your Client
/ by Don Connelly / Best Practices / 0 comments
In a recent post, we highlighted the importance of maintaining control over conversations with prospects and clients—that your value as a financial advisor diminishes without it. Part and parcel of maintaining control of a conversation is being able to switch gears when a client takes it in a direction you don’t want to go. Getting trapped in a tangent is a time waster, but how do you change the subject without making it awkward or alienating your client?
People go off topic for many reasons. Whatever the reason, they feel that what they have to say is important, so if you’re going to try to change the conversation, it needs to be done delicately and gracefully to not make them feel as if what they have to say is not important.
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5 Things Prospects Need to Know About You from the First Meeting
/ by Don Connelly / Managing the Relationship / 0 comments
Every initial meeting with a prospect is crucial. It took a lot to get them to finally agree to meet with you, and, in most cases, you only have one shot at making the right impression. If a prospect leaves the meeting still wanting critical information, you will not likely see them again. So, you carefully craft your initial meeting to ensure you check all the boxes, including:
– Your background and experience
– Understand your prospect’s needs and concerns
– Your process
– Your firm’s strengths and why you’re different
– Customer service expectations
– How you get paid
– Next Steps
As far as key information your prospect needs, that covers all the bases. It should also give you plenty of opportunities to demonstrate your competence and capacity to address your prospect’s needs and concerns.
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What Advisors Need to Do to Help Set Client Goals
/ by Don Connelly / Managing the Relationship / 0 comments
According to a Morningstar study, what clients want most from their financial advisors is to help them reach their financial goals. That should be good news for financial advisors because, generally, people with clearly defined goals and ambitions for the future have the conviction to adhere to a long-term plan to achieve them.
However, it could also spell disaster for advisors who fall short in helping their clients articulate their most important goals and fail to gain their commitment to achieving them. To inspire action, client goals must be well-defined and quantifiable with genuine intrinsic value. Anything less is a hopeful aspiration, and hope is not a strategy.
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How to Provide the Level of Service Clients Will Talk About
/ by Don Connelly / Managing the Relationship / 0 comments
By now, financial advisors with any ambition of success know that the only way to stand out in a vast sea of sameness is by providing an extraordinary customer experience—one that can turn your clients into stark raving fans. To do anything less relegates you to the ranks of every other advisor who prides themselves on providing “excellent service” to their clients. “Excellence” is now a minimum expectation of clients who have been raising the bar for advisors for the last decade.
So, what is an extraordinary client experience, and how can advisors consistently deliver it? The challenge for advisors is there is no standardization for delivering superior client service. One client is different from the next in how they view the level of service provided. The level of communication and engagement that suits one type of client may fall short for another type.
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The Fee Discussion: It’s Not the Fees That Bother Clients. It’s the Mystery Surrounding Them
/ by Don Connelly / Managing the Relationship / 0 comments
For many advisors, discussing fees with their clients is about as comfortable as going to the dentist. They know they have to do it, but they’d much rather be doing something else. Why is that? Is it because they don’t feel their fees are justified? Are they afraid the client will balk at them? Are they concerned they will ruin the rapport they built up to that point?
It may come as a surprise to advisors, but clients expect to talk about fees. In fact, for most clients, it’s not the fees that bother them; it’s the mystery surrounding them when they don’t get the whole story. Some clients have a hard time understanding how fees work, which makes them feel uncomfortable. But they feel worse and may presume the worst when they don’t feel they’ve received all the information.
The fee discussion is a pivotal moment in the process and can set the tone for the relationship going forward. It’s also an opportunity to differentiate yourself if you do it right. That’s why it’s essential that advisors be well-prepared with a practiced presentation and the confidence to deliver it with the highest degree of transparency and professionalism.
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Strengths or Weaknesses: Where Should Advisors Focus?
/ by Don Connelly / Best Practices / 0 comments
Getting to the next level in any endeavor requires a thorough understanding of your strengths and weaknesses. Your strengths have the potential to power your advancement, while weaknesses could possibly hold you back. But not all strengths and weaknesses are equal in the way they can impact your practice. The challenge for advisors is knowing whether to focus first on their weaknesses and then their strengths or vice versa.
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