/ by Don Connelly / Best Practices / 0 comments
Any successful person would agree that making mistakes—and learning from them—is as vital to one’s growth and development as any training or life experience. That’s good because we’re human, and we all make mistakes. Even the brightest and most conscientious financial advisors make mistakes periodically. While mistakes that impact clients can be serious, they don’t have to be the end of the world or a career.
In fact, advisors who quickly own up to their mistakes and rectify them often find that it can solidify their client relationships and strengthen client loyalty. Being conscientious and forthright are appealing traits to clients. And, if mistakes are quickly resolved, they’re no worse for the wear.
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5-Step Approach to Addressing Mistakes with Your Clients
/ by Don Connelly / Best Practices / 0 comments
Any successful person would agree that making mistakes—and learning from them—is as vital to one’s growth and development as any training or life experience. That’s good because we’re human, and we all make mistakes. Even the brightest and most conscientious financial advisors make mistakes periodically. While mistakes that impact clients can be serious, they don’t have to be the end of the world or a career.
In fact, advisors who quickly own up to their mistakes and rectify them often find that it can solidify their client relationships and strengthen client loyalty. Being conscientious and forthright are appealing traits to clients. And, if mistakes are quickly resolved, they’re no worse for the wear.
Read more