August 23, 2021 / by Don Connelly / Managing the Relationship / 0 comments
Last year during the COVID market crash was a golden opportunity for financial advisors to demonstrate their true worth to anxious clients as a coach and a counselor. Your greatest value to your clients is being there for them during times of financial stress and anxiety. Good financial advisors are prepared to handle the fallout of a severe market decline, holding their clients’ hands, and coaching them through their anxieties.
However, few advisors are as prepared when it comes to facing their clients’ personal emotional issues that can cause even greater stress and anxiety, leading to poor financial decision-making. Life events, such as the death of a spouse or family member, divorce or family rifts, a medical crisis, a job loss, or other major life changes are common. Yet many advisors aren’t prepared to help their clients face the issue, or worse, are unable to recognize when a client is struggling emotionally.
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Advisors Must be Able to Lead Clients Through Emotional Struggles
August 23, 2021 / by Don Connelly / Managing the Relationship / 0 comments
Last year during the COVID market crash was a golden opportunity for financial advisors to demonstrate their true worth to anxious clients as a coach and a counselor. Your greatest value to your clients is being there for them during times of financial stress and anxiety. Good financial advisors are prepared to handle the fallout of a severe market decline, holding their clients’ hands, and coaching them through their anxieties.
However, few advisors are as prepared when it comes to facing their clients’ personal emotional issues that can cause even greater stress and anxiety, leading to poor financial decision-making. Life events, such as the death of a spouse or family member, divorce or family rifts, a medical crisis, a job loss, or other major life changes are common. Yet many advisors aren’t prepared to help their clients face the issue, or worse, are unable to recognize when a client is struggling emotionally.
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How Financial Advisors Should Manage Emotional Clients
November 9, 2020 / by Don Connelly / Managing the Relationship / 0 comments
People aren’t rational. We’re all creatures of emotion. Good salespeople bear that in mind. Whatever your training and education, as financial advisors, we’re not engineers. We’re not technicians. Not in the sales interview.
We deal with people first.
Not numbers. Not machines.
Advisors who understand this are going to do better than advisors who don’t.
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Making Sure You Make the Most of Market Uncertainty – What Advisors Read the Most on the Blog
July 13, 2020 / by Diana Marinova / Connelly Corner, Investing Wisdom / 0 comments
As you very well remember, we had a quick and severe market downturn in March and April 2020, followed by the greatest stock market rally in the history of the stock markets. Naturally, clients are panicked because of the market uncertainty. Regardless of where the DJIA closes today, we know for a fact that there will be another bear market – we just don’t know when.
To help you prepare yourself and your clients for what inevitably lies ahead, we bring you the top 10 most-read posts on the topic of market volatility, falling markets and growing your business in a post-pandemic world.
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Bear Market: What You Do Will Make or Break Your Financial Advisor Career
June 15, 2020 / by Don Connelly / Best Practices / 0 comments
Every advisor gets just a few great career-building opportunities: Times when they can really establish themselves as experts, build long-term credibility, and differentiate themselves from the competition – most of whom are hiding from their clients because they don’t know how to guide them through the bear market.
What do the real pros do when things are scariest? When your clients are calling you scared witless, and they want to go to cash?
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The Clock: A Great Sales Idea to Overcome Irrational Pessimism
April 13, 2020 / by Don Connelly / Investing Wisdom, Storytelling, analogies and power phrases / 0 comments
You may have heard me talk before about my good friend and successful Advisor, Mark Dick. He once said to me that ‘dividends are tangible evidence that good companies don’t use smoke and mirrors because dividend checks don’t bounce.’ That is a strong power phrase that gave me a great sales idea.
Listen to the audio episode or read the transcript below to learn what the clock sales idea and how to use it.
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5 Traits You Need to Have If You’re to Build Strong Relationships with Clients
February 18, 2019 / by Don Connelly / Managing the Relationship / 0 comments
Your personal likeability and trustworthiness are more important than your professional knowledge when it comes to winning and building enduring client relationships. Professional credentials, while important, are only a backstop to the forging of strong personal connections. Focus on developing your soft skills.
Here are five traits you need if you want to create long-lasting relationships with clients and become more referable.
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