/ by Don Connelly / Best Practices / 2 comments
Let me quote from a speech, given by Valerie Oberle, who at the time was the Vice President of Disney University. You know Disney’s not clean by accident. Disney is Disney, that’s top down management. So here’s the speech she gave:
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A Valuable Lesson from Disney on Customer Service
/ by Don Connelly / Best Practices / 2 comments
Let me quote from a speech, given by Valerie Oberle, who at the time was the Vice President of Disney University. You know Disney’s not clean by accident. Disney is Disney, that’s top down management. So here’s the speech she gave:
Read more