/ by Don Connelly / Managing the Relationship / 0 comments
Some advisors are natural communicators with inherent skills for demonstrating empathy, telling relatable stories, displaying a natural curiosity by asking open-ended questions, and translating complex ideas into terms clients can understand. Many advisors are not and must prioritize skill development if they are to have a chance at success.
Active listening is the most critical soft skill that must be developed and exercised because it’s where highly effective communication starts. If you don’t master your active listening skills, your communication efforts will likely miss their target. Without them, you’ll have trouble fully engaging your clients, providing insights that resonate with them, and fostering trust.
This post explores four specific scenarios where active listening proves invaluable, highlighting its transformative potential for advisor-client relationships. These examples demonstrate how active listening leads to better client understanding, stronger trust, and actionable insights that benefit both parties.
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4 Scenarios Where Active Listening Transforms Financial Advisor-Client Relationships
/ by Don Connelly / Managing the Relationship / 0 comments
Some advisors are natural communicators with inherent skills for demonstrating empathy, telling relatable stories, displaying a natural curiosity by asking open-ended questions, and translating complex ideas into terms clients can understand. Many advisors are not and must prioritize skill development if they are to have a chance at success.
Active listening is the most critical soft skill that must be developed and exercised because it’s where highly effective communication starts. If you don’t master your active listening skills, your communication efforts will likely miss their target. Without them, you’ll have trouble fully engaging your clients, providing insights that resonate with them, and fostering trust.
This post explores four specific scenarios where active listening proves invaluable, highlighting its transformative potential for advisor-client relationships. These examples demonstrate how active listening leads to better client understanding, stronger trust, and actionable insights that benefit both parties.
Read more
5 Things Nervous Clients Need from You
/ by Don Connelly / Best Practices / 0 comments
Let’s chat about the backbone of the business, client relationships. Client relationships are fragile. As soon as their money’s exposed to volatility, clients are on an emotional roller coaster ride and they need a lot of attention. And all too often, we get caught up in the details of products and services we’re offering to notice that our attention may have slipped. And I can tell you without hesitation that the minute your client feels your service is no longer personalized, he or she becomes your competition’s best prospect.
Watch this video episode or read the transcript below to learn a few ideas on how to make sure your clients hold you in high esteem.
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Making Sure You Make the Most of Market Uncertainty – What Advisors Read the Most on the Blog
/ by Diana Marinova / Connelly Corner, Investing Wisdom / 0 comments
As you very well remember, we had a quick and severe market downturn in March and April 2020, followed by the greatest stock market rally in the history of the stock markets. Naturally, clients are panicked because of the market uncertainty. Regardless of where the DJIA closes today, we know for a fact that there will be another bear market – we just don’t know when.
To help you prepare yourself and your clients for what inevitably lies ahead, we bring you the top 10 most-read posts on the topic of market volatility, falling markets and growing your business in a post-pandemic world.
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The Market Is on Sale When It Dips
/ by Don Connelly / Storytelling, analogies and power phrases / 0 comments
This session of Mr. and Mrs. Client I want to thank Ruth Sully. Ruth is a friend and advisor in Californiawho told me a great story. You can use it if you have clients who want to put their investment plan on hold when the market takes a downturn.
Watch the video or read the transcript below to learn the story.
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Be Prepared – Don’t Ever Run and Hide
/ by Don Connelly / Managing the Relationship / 0 comments
What do you do when the market takes a turn for the worst? Do you wait for the storm to pass and simply do nothing – or do you reach out to clients and reassure them things will get better? According to recent research carried out by Financial Advisor Magazine failure to communicate with clients on a timely basis is the number one reason advisors lose clients. The upshot is you need to be prepared to talk to clients both in the good times and the bad times.
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