/ by Don Connelly / Best Practices / 0 comments
Allow me another movie reference because it’s crucial for the point I want to make. If you haven’t seen the movie, Oh God! or if you haven’t seen it in a while, I encourage you to track it down. The film is excellent – funny, full of life’s lessons and a joy to watch. But it’s the last ten minutes that is worth 100 times your time and effort in trying to find it.
You remember the story: Jerry Landers, an assistant manager of a supermarket played by John Denver, is convinced he has visits from God, played brilliantly by George Burns, who asks him to take on some worldly responsibilities.
Now, imagine telling your spouse, friends, and co-workers that you’ve spent a few hours talking with God, and you describe him as Jerry did, as a short, old man wearing sneakers, a fishing hat, and smoking a cigar. That his wife threw him out, his friends ostracized him, and his boss fired him shouldn’t surprise anyone.
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Why You Matter: Embracing the Difference Financial Advisors Make in People’s Lives
/ by Don Connelly / Best Practices / 0 comments
Allow me another movie reference because it’s crucial for the point I want to make. If you haven’t seen the movie, Oh God! or if you haven’t seen it in a while, I encourage you to track it down. The film is excellent – funny, full of life’s lessons and a joy to watch. But it’s the last ten minutes that is worth 100 times your time and effort in trying to find it.
You remember the story: Jerry Landers, an assistant manager of a supermarket played by John Denver, is convinced he has visits from God, played brilliantly by George Burns, who asks him to take on some worldly responsibilities.
Now, imagine telling your spouse, friends, and co-workers that you’ve spent a few hours talking with God, and you describe him as Jerry did, as a short, old man wearing sneakers, a fishing hat, and smoking a cigar. That his wife threw him out, his friends ostracized him, and his boss fired him shouldn’t surprise anyone.
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Priceless Lessons for Financial Advisors from George Bailey
/ by Don Connelly / Best Practices / 0 comments
“Each man’s life touches so many other lives. When he isn’t around, he leaves an awful hole, doesn’t he?” Angel Second Class, Clarence
For many of us, it took these words, proffered by a fledgling angel to a despairing George Bailey, to realize one of life’s most enduring truths. The timeless movie, It’s a Wonderful Life, is full of valuable lessons. But its central theme – that each of us is a hero in waiting – should remind us that it’s through our challenges that our superpowers and unique gifts are eventually revealed.
For me, the essence of the story is conveyed in a scene not usually associated with the classic moments people remember about the movie.
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For Great Financial Advisors, the Profit is in the Relationship
/ by Don Connelly / Managing the Relationship / 0 comments
The industry pressures that have weighed on financial advisors over the last few years will continue into 2021 and beyond, especially with the lingering effects of the pandemic. Fee compression, increasing regulation, heightened competition, and the commoditization of services are all part of an inevitable trend that threatens the survivability of many advisors. From now on, advisors who fall short of clearly differentiating themselves will have a difficult time bucking the trend, and advisors who fail to put their entire focus on their client relationships may be doomed.
Unfortunately, many advisors learn too late in their careers what I have stressed numerous times—that this isn’t a money business. It is a people business! For the first several years of an advisor’s career, the focus is almost solely on acquiring product knowledge, investment expertise, and planning skills. While that is essential for building necessary competencies, too few advisors come to realize that money management is not the lifeblood of their business—their clients are.
For financial advisors, the profit is not in the financial analysis or the transactions they conduct; it’s in the relationship.
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3 Types of Prospects Financial Advisors Should Pursue and How to Connect with Them
/ by Don Connelly / Prospecting / 0 comments
All financial advisors know that prospecting is the lifeblood of their business. Filling the funnel with a constant flow of qualified leads has long been the biggest challenge facing advisors, regardless of how long they’ve been in the business. Scores of books and articles have been written on “the best” prospecting tips and techniques. Yet, many advisors continue to suffer from the “spinning your wheels” syndrome, feeling as if their efforts keep dredging up the same results—poor-quality prospects or prospects who have neither the incentive nor financial capacity to take action.
Sure, prospecting is and always has been driven by the “law of numbers,” but who says you can’t tilt the numbers in your favor. You’d be foolish not to try. Even if you’ve identified a target market based on an ideal client profile, it’s still a numbers game. However, if you truly understand the type of prospect you’re looking for, you may be able to drastically reduce the number of rocks you need to turnover.
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Three Stories about Trust to Use with Prospects and Clients
/ by Don Connelly / Managing the Relationship, Storytelling, analogies and power phrases / 0 comments
The most fundamental principle of building a clientele is understanding that people do business with people they like and trust. While it’s easy for many advisors to be likable, trust has to be earned—quickly and often. As an advisor, you can never lose sight of that because trust not only binds a client to you but it also enables them to follow your guidance with confidence and conviction, which is critical to their long-term success.
If you’ve been following this blog for any length of time, you know I believe in the power of storytelling to drive home concepts and change a client’s perspective. I offer these three stories about trust to you as an advisor to drive home the crucial role trust plays in your client relationships.
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How to Succeed at Giving Financial Advice
/ by Don Connelly / Best Practices / 0 comments
So, you want to be in the business of giving financial advice. That’s understandable because not only can the career of a financial advisor be financially rewarding, it can also be very fulfilling. Through a relationship that can span a lifetime, you become the essential source of advice in one of the most important aspects of your clients’ lives. There’s just one problem. You don’t have any clients—yet.
As a new financial advisor, your number one job is to find new clients. That has always been advisors’ biggest challenge but more so today due to the trust deficit that exists in the financial services industry. According to a CFA Institute survey, only 57 percent of retail investors trust the financial services industry, which is up from a few years ago, but it’s still a wide chasm to overcome. The same survey found that retail investors listed “trust” as their top consideration when hiring an advisor. Prospective clients simply won’t work with an advisor they don’t trust.
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How to Convince Prospects and Clients That You Understand What They’re Going through
/ by Don Connelly / Managing the Relationship / 0 comments
It’s long been said that people might forget what you say. But they will never forget how you made them feel.
There’s a lot of truth to that. And one of the first things your clients and prospects should feel is that you understand what they’re going through. Before some of you were born, there was a great, great sales trainer and educator named Zig Ziglar. Look him up! He learned to sell by selling brushes. Door-to-door.
He went on more sales calls before breakfast than some of you go on in a month. And he used to say “People don’t care how much you know, until they know how much you care… about them.”
There’s two steps to that equation: First, you need to genuinely understand what they are going through. Second, you need to communicate that to them.
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5 Steps to Create and Sustain a Winner’s Mindset
/ by Don Connelly / Best Practices / 0 comments
I’ve already written about self-sabotaging behaviors, and how to avoid them. But today, I’d like to address the flip side of the coin: How you can actively develop and maintain a winner’s mindset.
I’ve known many hugely successful advisors in my time. And they all have certain traits in common:
– They take a proactive approach to time management;
– They don’t make excuses for themselves. Instead, they take on and eliminate or bypass obstacles;
– They surround themselves with positive influences and accountability partners;
– They constantly expose themselves to positive messages and ideas.
– They get help when they need it.
So here are five things you can do to help develop that winner’s mindset – and sustain it over time.
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Being a Financial Advisor in Uncertain Times – What You Need to Know
/ by Don Connelly / Best Practices / 0 comments
As I write this in mid-October, 2020, the stock market is sitting right at an all-time high. But there’s still an ongoing pandemic – and a presidential election looming. Either of these things can cause big short-term swings in stock prices.
That means things are pretty risky at the moment. In the short-term, anyway.
As financial advisors, we have to help our clients understand that risk, and help them manage their money so they can accomplish their financial goals, but also so they can sleep at night in the meantime.
Those of you who have been around since before 2008 know this process well. For those of you who are just getting started, here’s what you need to know.
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