/ by Don Connelly / Best Practices / 0 comments
Financial advisors must manage all aspects of their advisory business to ensure client satisfaction, business growth, and profitability. That includes compliance, marketing, business operations, financial management, and professional development. But by the time you’re done with all that, your time typically goes unmanaged.
The bottom line is that if you’re not in control of your time, you’re not in control of your business. That means your business controls you, making growing it nearly impossible.
With business demands pulling you in multiple directions, you have less time and focus for your top two priorities: client acquisition and retention. Anything less than an equal measure of highly concentrated effort in both will invariably lead to stagnation, client attrition, or both.
With time as one of your most valuable assets, it’s crucial to implement strategies tailored to help you prioritize your time and balance these competing priorities.
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Time Management Strategies for Financial Advisors: Balancing Client Acquisition and Retention
/ by Don Connelly / Best Practices / 0 comments
Financial advisors must manage all aspects of their advisory business to ensure client satisfaction, business growth, and profitability. That includes compliance, marketing, business operations, financial management, and professional development. But by the time you’re done with all that, your time typically goes unmanaged.
The bottom line is that if you’re not in control of your time, you’re not in control of your business. That means your business controls you, making growing it nearly impossible.
With business demands pulling you in multiple directions, you have less time and focus for your top two priorities: client acquisition and retention. Anything less than an equal measure of highly concentrated effort in both will invariably lead to stagnation, client attrition, or both.
With time as one of your most valuable assets, it’s crucial to implement strategies tailored to help you prioritize your time and balance these competing priorities.
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The High Cost of Ambiguity: What Financial Advisors Lose Without a Strong Value Proposition
/ by Don Connelly / Best Practices / 0 comments
In today’s hyper-competitive financial advisory landscape, standing out is no longer optional—it’s imperative. Yet, many advisors unknowingly allow ambiguity to creep into their persona, eroding the trust they worked so hard to build. Without a clear and compelling value proposition, prospective clients struggle to understand what sets an advisor apart, while existing clients may begin to question their loyalty.
The result? Tangible business losses include missed opportunities, client attrition, and declining credibility. Financial advisors who neglect their value proposition risk falling behind in an industry where clarity and differentiation are key to survival and growth.
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Keys to Building Life-Long Loyalty with Clients
/ by Don Connelly / Managing the Relationship / 0 comments
Successful financial advisors know that client retention is vital for sustaining and growing their business. Replacing a client who leaves with a new client is expensive and hard work, costing five to 25 times more than retaining an existing one. Success at retaining clients enables advisors to focus on delivering value to them instead of having to pursue new clients.
However, advisors who shoot for a high client retention rate, as crucial as that may be, might be falling short of the mark. Building client loyalty is much more critical. Is that a difference without a distinction? What does it mean when you have a client’s loyalty?
Many clients stick around for various reasons:
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Not Getting Through to Your Clients? 5 Ways to Step Up Your Engagement
/ by Don Connelly / Managing the Relationship / 0 comments
Most financial advisors understand the importance of client communications. Those who don’t find out the hard way that poor or infrequent communications is the number one reason clients leave their financial advisor, according to a Financial Advisor Magazine survey. But what if you feel you have a deliberate client communications strategy, yet your clients seem to be unresponsive or not engaging with you at a level that gives you confidence they are fully on board?
That’s not a good feeling, and it should sound alarms if you hope to maximize client retention.
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How to Create a Systematic Communications Strategy
/ by Don Connelly / Managing the Relationship / 0 comments
By now you should know the importance of staying engaged with your clients. Clients who feel less engaged are less likely to trust their advisor relationship and more likely to bolt when things go south, if not before. At a minimum, they will feel less inclined to recommend you to others. Suddenly, it’s as if you’re spinning desperately on a hamster wheel with little hope of getting off.
Most advisors would agree that having a systematic communications strategy is essential for adding and retaining clients. The challenge for many is how to go about it. The exact tools and methods an advisor would use could vary greatly depending on their communication preferences, prospecting methods, and available time and resources. Here are a few steps to get you started.
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5 Reasons Advisors Need a Well-Conceived, Systematic Communications Strategy
/ by Don Connelly / Managing the Relationship / 0 comments
Financial advisors are reaching a pivotal moment that will shape their future. An increasingly competitive landscape, fee compression, the commoditization of advice, and increasing client expectations make client satisfaction, retention, and referrals more essential than ever. As advisors struggle to differentiate themselves in a sea of sameness, I always reach back to the time-tested solution: good communication.
If you have been following my blog for a while, you’re familiar with my core belief that communication is vital to developing solid and enduring relationships. You simply can’t form trusted relationships without good communication.
Most clients don’t feel engaged with their Advisor
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