Making Your Service Memorable
Let’s talk about outstanding service. That’s the rare commodity in this country. Americans have forgotten what good service is. People around the world have forgotten what good service is....
Five Reasons Advisors Needn’t Fear Technology
People are becoming increasingly adept at – and comfortable with – interacting with computers. This is fueling the debate around the merits of automated versus face-to-face financial advice. In...
5 Rules for Effective Communication with Prospects and Clients
In order to establish trust and credibility – and get your messages across to prospects and clients – you need to be an effective communicator. If you, like many...
6 Analogies to Use When Convincing Clients to Stick to The Plan
Stories and analogies are great ways to capture a client’s attention and get them to see things from a different perspective. When used correctly they’re highly useful tools to...
Poor Communication Is The #1 Reason Advisors Get Fired
The chief reason clients fire their advisors is not, as you may have thought, poor performance – it’s poor communication. A survey by Financial Advisor Magazine revealed that 72%...
5 Ways to Reduce Risk
I want to talk about reducing risk. I believe in my heart to not invest money is to go broke safely. You simply can’t save enough for retirement. Bertrand...
4 Things Clients Need to Know about Volatility
When markets are volatile investors can get spooked and start to question their investment strategies. Especially if they’re new to the process of investing. This could prompt them to...
What Clients Need from You to Stick to The Plan
To get clients to stick with their long-term investments you need to get inside their mindset and understand how they think and feel. If you know how your clients...
You Don’t Need to Be Better – You Need to Be Different
As Steve Jobs said, ‘Don’t do something better, do it different’. Facebook wasn’t necessarily ‘better’ than Myspace, it was different. Netflix wasn’t ‘better’ than any other movie-rental system –...
The Market Is on Sale When It Dips
This session of Mr. and Mrs. Client I want to thank Ruth Sully. Ruth is a friend and advisor in Californiawho told me a great story. You can...